TERMS AND CONDITIONS FOR CUSTOMERS

Surf Life Tenerife

Terms and Conditions for Customers

 

ABOUT US

  • We are a passionate group of surfers and nature lovers, dedicated to sharing the joy of being in the water with others. Below, you will find all the essential information about our company and website, www.surflifetenerife.com, including details on how to book your activity through our system.

  • Our company, Surf Life Tenerife, is registered under Company ID No.: CIF B19797752, with our office located at Av. Las Américas 2, Parque Santiago 3, Shop 82, 38660 Playa de Las Américas, Arona.

You can browse our activities and make bookings directly on our website. By using the website’s booking system, you acknowledge and accept the following terms and conditions (“Terms”) and agree to be bound by them.

 

RISK DISCLAIMER

By participating in activities such as surfing, stand-up paddleboarding (SUP), paragliding, and surf skating, you acknowledge that these are extreme sports that inherently involve risks, including but not limited to physical injury, equipment failure, unpredictable weather, and environmental hazards.

While our instructors and guides prioritize safety and provide instructions to minimize risks, it is impossible to eliminate all dangers. By booking and participating in these activities, you assume full responsibility for your personal safety and agree to follow all guidelines provided by our team. You acknowledge that injuries, accidents, or other unforese²en incidents may occur, and you participate at your own risk.


We strongly recommend that participants have personal accident insurance that covers extreme sports. Our surf school also offers injury insurance specifically for incidents that may occur during the practice of our activities. By proceeding with booking an activity, you acknowledge and agree to release the company, its staff, and affiliates from any liability for injuries, damages, or losses that may occur during your participation, whether or not you choose to use our provided insurance.

OUR PRODUCTS & POLICY

1.SURF LESSONS

  • WHEN: To ensure the safety of our students, we schedule surf lessons based on the tide levels and sea conditions. The lessons may take place in the morning or afternoon, depending on the season. In winter (November to May), lessons run between 9:00 AM and 4:00 PM, while in summer (June to October), they are scheduled between 9:00 AM and 6:00 PM.
  • WHERE: Most lessons are held at the beach near Playa El Camisón, in Playa de Las Américas, Arona. If our team determines that conditions are not suitable, we will arrange transportation to an alternative spot in the south of Tenerife. All necessary equipment will be provided.
  • BOOKINGS: Reservations are made through Bloowatch, an external platform synchronised with the school’s organisation to ensure smooth coordination. A 50% deposit is required at the time of booking, with the remaining balance payable at the school on the day of your first class. Payments can be made via the STRIPE platform using credit or debit cards or through bank transfer. Once your booking is confirmed, we will inform you of the exact lesson time and provide details for meeting at our shop in Playa Las Américas or arrange a pickup from your accommodation, if needed.
  • NO AVAILABILITY CASE: In case we can’t ensure the availability of the activity in a moment of your preference, we will:
    Try to reschedule the activity for an alternative slot or day.
    In case it is not possible to reschedule, a refund of the paid amount will be issued.
  • CANCELLATION POLICY: To confirm your booking we require a 50% deposit payment. The deposit is refundable only if the cancellation occurs 48 hours before the starting time of the lesson. Any changes requested without 48 hours of notice are not guaranteed.
  • TRANSFER: We offer transfer service from your accommodation to the school if you’re staying in Costa Adeje, specifically between Callao Salvaje and Los Cristianos. If you need a transfer outside this area, it can be arranged. The transfer service is an additional service with a fee varying depending on your pick-up area. Transfers might be shared with other participants in the activity.
  • LESSON & EQUIPMENT: A surf lesson (be it in a group or private) lasts about 2 hours and is structured as follows:
    Warm-up
    Beach training
    In-water practice
    Stretching
    The group lessons are capped at 6 students. For groups of 7 or more, additional instructors will join to ensure personalized attention. During the beginner lessons, the instructor will be in the water without a board to provide hands-on support, such as helping students position themselves and manage waves when returning to the lineup. For intermediate surfers, the instructor will join in the water with a board, offering more specific training and guidance.
    All necessary equipment (surfboard, wetsuit, surf shoes, and leash) is included in the price of the lesson. Additional floating jackets (especially for small children) can be provided.
  • ACKNOWLEDGEMENT OF RISKS: Please be aware that surfing is an extreme sport and involves inherent risks, dangers, and hazards that can result in serious personal injury, death, or property damage. These risks may include, but are not limited to:
    Adverse weather and ocean conditions (such as strong currents, tides, waves, and marine life).
    Physical exertion and the risk of drowning.
    Equipment failure, including surfboards, leashes, and wetsuits.
    Collisions with other surfers, swimmers, rocks, or other objects in the water.
    Sunburn, dehydration, and other environmental risks.


2. SURF CAMP

  • WHAT: Surf Life Tenerife offers a comprehensive Surf Camp experience, designed for all skill levels, from beginners to advanced surfers. The camp is organized together with our partnering hostel (La Tortuga) located in Costa Adeje. A surf camp package includes accommodation in shared or private rooms, daily surf lessons with all the necessary equipment (surfboard, wetsuit, reef boots), and transportation to the surf lessons. It also features optional surf skate lessons in order to enhance balance and flexibility, as well as free access to weekly yoga classes.
    Please note that we are not responsible for the internal management of the hostel. The hostel management reserves the right to take appropriate measures regarding guests who disrupt the comfort or well-being of others.
  • WHEN: The surf camps are available all year-round, allowing participants to choose dates that fit their schedule. The duration of the camp can range from a minimum of 3 nights’ stay to a full week or more, depending on the package selected.
  • WHERE: The accommodation of the surf camp provided by our partnering hostel is in Costa Adeje, at just a 15 min walk from Playa Fanabe and local bus connections. The surf lessons take place in Playa de Las Americas, at the beaches nearby Parque Santiago 3, with transportation provided back and forth from the hostel to the surf school.
  • BOOKINGS: Bookings for the surf camp can be made by contacting us via e-mail or WhatsApp. In order to secure your reservation, a deposit is required to be paid, after we confirm your package. The remaining balance is to be paid upon arrival at the surfcamp. The deposit payments can be made via Stripe using credit or debit cards or through a bank transfer.
  • CANCELLATION POLICY: The deposit payment is not refundable as it serves as a guarantee for your booking. In case of a cancellation it will be retained to cover the organisational and administrative costs of your stay and the surf lessons.
    Upon accepting a quote and deciding to proceed with the booking, the number of surf lessons included in your final package price is the minimum required attendance, and no refunds will be issued if you are unable to participate in all the lessons. Exceptions can be made in case of injuries sustained during the surf lessons, as long as they are communicated to us upon occurrence.


3. SUP (Stand-up paddle boarding) LESSONS

  • WHEN: To ensure the safety of our students, we schedule our SUP lessons based on the tide levels and sea conditions. The lessons may take place in the morning or afternoon, depending on the season. In winter (November to May), lessons run between 9:00 AM and 4:00 PM, while in summer (June to October), they are scheduled between 9:00 AM and 6:00 PM.
  • WHERE: Most lessons are held at the beach without waves called Playa El Camisón, in Playa de Las Américas, Arona. If our team determines that conditions are not suitable, we will arrange transportation to an alternative spot in the south of Tenerife. All necessary equipment will be provided.
  • BOOKINGS: Reservations are made through Bloowatch, an external platform synchronised with the school’s organisation to ensure smooth coordination. A 50% deposit is required at the time of booking, with the remaining balance payable at the school on the day of your first class. Payments can be made via the Stripe platform using credit or debit cards or through bank transfer. Once your booking is confirmed, we will inform you of the exact lesson time and provide details for meeting at our shop in Playa Las Américas or arrange a pickup from your accommodation, if needed.
  • NO AVAILABILITY CASE: In case we can’t ensure the availability of the activity in a moment of your preference, we will:
    Try to reschedule the activity for an alternative slot or day.
    In case it is not possible to reschedule, a refund of the paid amount will be issued.
  • CANCELLATION POLICY: To confirm your booking we require a 50% deposit payment. The deposit is refundable only if the cancellation occurs 48 hours before the starting time of the lesson. Any changes requested without 48 hours of notice are not guaranteed.
  • TRANSFER: the transfer service is not available for SUP classes, unless it is booked for a family class with minimum 4 participants.
  • LESSON & EQUIPMENT: A SUP lesson (be it in a group or private) lasts about 2 hours and is structured as follows:
    Warm-up
    Beach training
    In-water practice
    Stretching
    The group lessons are capped at 6 students. During the lessons, the instructor will join in the water, offering more specific training and guidance.
    All necessary equipment (SUP board, paddle, wetsuit, surf shoes, and leash) is included in the price of the lesson. Additional floating jackets (especially for small children) can be provided.
  • ACKNOWLEDGEMENT OF RISKS: Please be aware that SUP is a sport that can involve inherent risks, dangers, and hazards that can result in serious personal injury, death, or property damage. These risks may include, but are not limited to:
    • Adverse weather and ocean conditions (such as strong currents, tides, waves, and marine life).
    • Physical exertion and the risk of drowning.
    • Equipment failure, including boards, leashes, and wetsuits.
    • Collisions with other surfers, swimmers, rocks, or other objects in the water.
    • Sunburn, dehydration, and other environmental risks.

 

4. SURFSKATE LESSONS

  • WHAT: Surfskating is ideal for refining your surfing technique, building core strength, and staying active year-round, regardless of weather conditions. Surfskates are specially designed skateboards that replicate the fluid motion of surfing on pavement.
  • WHEN: Surfskate lessons are available year-round, offering the flexibility to train anytime and improve your surfing skills on land at any point in the day.
  • WHERE: Our surfskate lessons take place at the skatepark in Las Américas or at other safe spots in southern Tenerife, away from cars and crowded areas to ensure a secure and comfortable learning environment.
  • BOOKING: Reservations are made through Bloowatch, an external platform synchronised with the school’s organisation to ensure smooth coordination. In case there are no available slots, get in touch with us via WhatsApp or email, and we’ll find a suitable timeslot. A 50% deposit is required at the time of booking, with the remaining balance payable at the school on the day of your first class. Payments can be made via the Stripe platform using credit or debit cards or through bank transfer. Once your booking is confirmed, we will inform you of the exact lesson time and provide details for the meeting point.
  • NO AVAILABILITY CASE: In case we can’t ensure the availability of the activity in a moment of your preference, we will try to reschedule the activity for an alternative slot or day. In case it is not possible to reschedule, a refund of the paid amount will be issued.
  • CANCELLATION POLICY: To confirm your booking we require a 50% deposit payment. The deposit is refundable only if the cancellation occurs 48 hours before the starting time of the lesson. Any changes requested without 48 hours of notice are not guaranteed.
  • LESSON & EQUIPMENT: A surfskate lesson (be it in a group or private) lasts about 2 hours and is structured as follows:
    • Warm-up
    • Training
    • Stretching
    • The group lessons are capped at 6 students. For groups of 7 or more, additional instructors will join to ensure personalized attention. All necessary equipment (skateboard, knee, elbow and wrist protection, helmet) is included in the price of the lesson.
  • ACKNOWLEDGEMENT OF RISKS
    I hereby acknowledge and understand that surfskate is an extreme sport and involves inherent risks, dangers, and hazards that can result in serious personal injury, death, or property damage. These risks may include, but are not limited to:
    Physical exertion and the risk of falling.
    Equipment failure, including skateboard, protections, and helmets.
    Collisions with other skaters, people, rocks, or other objects on the street.
    Sunburn, dehydration, and other environmental risks.

 

5. PARAGLIDING

  • WHAT: We offer this unforgettable experience in collaboration with a trusted external pilot, providing you with a safe and professionally guided flight. While we promote this activity, it is operated by an experienced partner (Lorenzo), ensuring you enjoy a top-tier paragliding adventure. These flights provide a thrilling experience of soaring over Tenerife’s stunning landscapes.Please note that this is a promotional offer for an external and trusted pilot, Lorenzo, and his team. Our surf school is not responsible for the management of this activity.
  • WHEN: The paragliding flight with Lorenzo and his trusted team are scheduled based on the wind and weather conditions, as close as possible to your preferred day and timeslot. The flights are available at three different times during the day: 10:00 AM, 1:00 PM, and 4:00 PM. These flights provide a thrilling experience of soaring over Tenerife’s stunning landscapes.
  • WHERE: Pick-up is provided directly from your accommodation if you are staying within the designated pick-up area between Callao Salvaje and Playa Fañabe. Depending on your flight, you will be driven to take off points located between 800 and 1,000 meters in the Taucho area. For the special Teide flight, the transfer includes a trip to the Izaña Observatory, with a breathtaking takeoff from 2,200 meters.
  • BOOKING: You can book your paragliding flight through our website by paying a deposit based on the type of flight you choose. Payments can be made via the Stripe platform using credit or debit cards or through a bank transfer. Once your booking is confirmed, we will inform you of your pick-up time or at the meeting point at the Centro Comercial Tu Trébol, in La Caleta, Adeje.
  • NO AVAILABILITY CASE: If we do not have availability on your requested day, we will:
    Try to arrange another day for your flight.
    If an alternative day is not possible, we will issue a refund of your deposit.
  • CANCELLATION POLICY: The deposit is fully refundable if you cancel at least 72 hours before the scheduled flight. Cancellations made within 72 hours of the flight will not be eligible for a refund.
  • TRANSFER: Transfers are included in the price and provided only within the area between Callao Salvaje to Playa Fañabé. Please note that the transfer service does not extend to Los Cristianos. If you are staying outside this area, the designated meeting point is Tu Trébol Supermarket in Adeje, and you are expected to arrange your own transportation there.

CONTACT US

Should you have any questions about these Terms, please feel free to contact Us through the contact details found at the Website.

If you are up to do a last minute reservation (today or tomorrow), we strongly recommend you to get in contact with us through our contact form or with a whatsapp at +34 600731338 in order to check the availability of your lesson.

Surf Life Staff